Shopping and Payment
Shopping & Payment
We understand that a smooth and secure shopping experience is of utmost importance to our customers. Whether you have questions about product availability, checkout, payment methods, or other elements of shopping with us, we aim to provide you with clear and concise information to ensure a seamless and enjoyable purchasing journey. Explore the answers below to find the guidance you need, and embark on your beach-inspired shopping adventure with confidence. If you have any further queries, our dedicated customer support team is just a message away, ready to assist you.
Last updated on 6/14/2023.
I have a discount Code. How do I add that to my order?
Discount codes can be applied in the "Add a promo code" field in your Shopping Bag or on the Checkout screen, and they must be applied before the order is submitted. When placing your order, enter the code and click “APPLY” – you will see the discount applied and the total change before you enter your payment information.
PLEASE NOTE: We are only able to apply one (1) discount code per order.
Which Payment Methods Do you offer?
We understand the importance of offering flexible payment options to cater to our diverse customer base. We offer ShopPay, GooglePay, PayPal, and the option to pay with all major credit cards. With ShopPay, customers have the option to pay in installments, allowing them to manage their expenses more effectively. Additionally, accepting popular digital wallets like GooglePay and PayPal provides a secure and efficient way to complete transactions. By offering this array of payment options, we aim to empower our GoBeachy customers with choice and convenience, ensuring that their shopping experience is as smooth and hassle-free as possible.
I am having technical difficulties with checkout. What should I do?
While we have designed our website to be user-friendly and error-free, we understand that frustrating technical issues may arise. Our top priority is to assist and resolve any issues promptly to ensure a seamless shopping experience. Occasionally, issues with certain browsers can create challenges during checkout. We recommend clearing the browser cache or switching to a different browser, which can often resolve compatibility issues. Alternatively, customers can reach out to our dedicated customer support team at firstname.lastname@example.org for assistance. Our knowledgeable and friendly representatives will guide you through troubleshooting steps or provide alternative solutions to complete the checkout process successfully. We are committed to resolving any technical difficulties swiftly and ensuring that our customers can enjoy a smooth and hassle-free shopping experience with GoBeachy.
What DOes it mean if an Item is out of stock?
If an item is marked as out of stock, this means that the product is currently not available for purchase. If you would like to inquire about when an item may be available again, please don't hesitate to reach out to email@example.com, and one of our friendly representatives will be happy to assist.
How does GoBeachy keep my information safe?
At GoBeachy, the security and privacy of our customers' information are of utmost importance to us. We employ industry-standard encryption protocols to safeguard all sensitive data, such as personal information and payment details. Our robust systems are regularly updated and audited to ensure they meet the highest security standards. We also adhere to strict data protection policies, limiting access to customer information only to authorized personnel who require it for business purposes.
Can I cancel my order?
We understand that sometimes circumstances change and you may wish to cancel an order you have already placed. If you need to cancel your order, please contact us as soon as possible, and we will do our best to accommodate your request. PLEASE NOTE: Order cancellations may not be possible if the order has already been processed or shipped.
Have Additional Questions?
If you can't find the answer to your question or have any other concerns, please don't hesitate to contact our customer support team at firstname.lastname@example.org. We know how important it is to create a seamless and enjoyable shopping experience, and we are dedicated to building lasting relationships with our customers. Our meticulously crafted pieces are inspired by the beauty and tranquility of the seaside, capturing the essence of sun-kissed shores and gentle ocean breezes. Browse our range of coastal keepsakes to find the perfect piece of beach-inspired beauty for your jewelry collection today!